Central Alabama Veterans Health Care System (CAVHCS)
Central Alabama VA Upgrades Pharmacy Equipment
TUSKEGEE, ALABAMA -- To improve customer service, our Montgomery and Tuskegee and pharmacies received new equipment to cut down on our Veterans’ wait time, which benefits our patients and employees.
The Script Pro 200 has made its way into the Central Alabama Veterans Health Care System and will dramatically enhance the patient experience. This new robot labels medication in addition to providing very accurate counts of the numerous prescriptions filled throughout the day.
“It essentially holds the fastest moving tablets and capsules and fills and labels them based on the information that is sent over from the Vista host system,” said Nick Whittaker, a Script Pro employee. “This allows the pharmacy to be more efficient, he added.”
The upgrading of the pharmacy is a roadmap to create a VHA that always anticipates and meets the needs of Veterans, employees and anyone who depends on us. The results of our modernization efforts will provide consistent delivery of excellent-quality care and customer service for every patient and assists us in becoming the provider of choice for Veterans.
“There are several safety checks for the prescription before it goes to the Veteran,” said Associate Chief of Pharmacy Deanna Mills. “The medication is coded and scanned with the Veteran’s information ensuring the right medication is in the hands of the right patient.”
Safe patient care is the number one priority for us throughout our health care system. Creating and maintaining a culture of safety is a crucial factor in ensuring our Veterans receive the best care possible.
Equally important, our customer service is a contributing factor in making positive impacts on the lives of our Veterans. As we continue to grow as an organization, we must keep quality, safe patient care at the forefront of all that we do.
“It is easier for us as pharmacists and pharmacy technicians to do our job. The packaging time has been dramatically reduced, and pharmacists and technicians have more time to answer questions Veterans may have,” said Mills.
“This will give staff more time to have those face to face conversations explaining how each medication works,” Mills added.
With this in mind, Veterans will have more options when visiting the pharmacy. There is no longer a need to wait for medication. Conveniently, monitors located at both pharmacies, display when the Veteran’s prescription is ready at the pickup window.
The modernization of the Veterans Health Administration means structures, processes, technology and people are aligned to deliver new experiences for our employees, partners and our Veterans. We want Veterans to know that their care is our mission and the reason why Veterans will ChooseVA.